01766cam a22003498i 4500 19846040 20221229191916.0 170727s2017 enk b 001 0 eng 7 cbc orignew 1 ecip 20 y-gencatlg acquire 2 shelf copy policy default xm06 2017-08-25 2017022582 9781472572585 (pbk. : alk. paper) DLC eng rda DLC DLC pcc HF5415.5 .P454 2017 658.8/12 23 Penin, Lara, author. An introduction to service design / by Lara Penin. 1804 London ; New York, NY : Bloomsbury Publishing, 2017. pages cm text txt rdacontent unmediated n rdamedia volume nc rdacarrier Includes bibliographical references and index. Introduction -- Defining services -- The service economy -- Digital services -- Services for public interest -- The politics of service design -- Designing for services -- Getting started in the service design process -- Research and analysis -- Generating service design concepts -- Prototyping, testing, iterating -- Implementing and evaluating services -- Service design core capabilities. Customer services. Service industries. Online version: Penin, Lara, author. Introduction to service design London ; New York, NY : Bloomsbury Publishing, 2017 9781350031913 (DLC) 2017040985 Claire Constable; phone: 44-02076315712; email: claire.constable@bloomsbury.com; bc: claire.constable@bloomsbury.com 11028 11028 0 0 ddc 0 0 BMSCA BMSCA 2023-03-06 9 2576.86 0 658.8/12 AR-UG2808 2023-03-06 00:00:00 3681.23 2023-03-06 UG Rack No : S-115