An introduction to service design / by Lara Penin.
Material type:
TextPublisher: London ; New York, NY : Bloomsbury Publishing, 2017Description: pages cmContent type: - text
- unmediated
- volume
- 9781472572585 (pbk. : alk. paper)
- 658.8/12 23
- HF5415.5 .P454 2017
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
UG Books
|
BMS College of Architecture, Design and Planning | 658.8/12 (Browse shelf(Opens below)) | Available | Rack No : S-115 | AR-UG2808 |
Includes bibliographical references and index.
Introduction -- Defining services -- The service economy -- Digital services -- Services for public interest -- The politics of service design -- Designing for services -- Getting started in the service design process -- Research and analysis -- Generating service design concepts -- Prototyping, testing, iterating -- Implementing and evaluating services -- Service design core capabilities.
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